Privacy Policy

NORTHFORM is a brand operated by 1st Proservice LLC. This Privacy Policy explains how NORTHFORM and 1st Proservice LLC (collectively, “NORTHFORM,” “we,” “us,” or “our”) collect, use, disclose, and protect information when you visit this website or submit a project inquiry.

1. Information We Collect

Information you provide

When you request pricing or contact us, we may collect your first and last name, email address, telephone number, project city and state, model interest, project type, property ownership status, desired timeline, estimated budget, project details, and any other information you choose to provide.

Information collected automatically

Our servers and service providers may automatically receive limited technical information, including your IP address, browser and device information, user agent, referring or requested page, date and time of access, and standard server logs. This website may use cookies or similar technologies that are necessary for operation, security, and user preferences.

Consent records

When you submit a form, we may retain the consent language presented to you, the date and time of consent, the page from which the form was submitted, and related technical records.

2. How We Use Information

We may use information to:

• respond to your inquiry and evaluate your project;
• prepare pricing, model, delivery, or project information;
• contact you by email, telephone, or text regarding your request and related services;
• operate, maintain, secure, troubleshoot, and improve the website and our services;
• prevent fraud, spam, misuse, and other security incidents;
• maintain business and consent records; and
• comply with legal obligations and enforce our agreements.

3. Text Messages and Communications

If you provide a telephone number and consent through our form, we may call or text you about your project inquiry and related NORTHFORM services. Message frequency varies. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us through the website. Opting out of text messages does not prevent non-text communications that are otherwise permitted by law.

4. How We Disclose Information

We may disclose information to vendors and service providers that help us operate our business, such as website hosting, security, communications, customer relationship management, workflow, and project-support providers. Our lead information may be transmitted to GoHighLevel or another customer relationship management platform for processing and follow-up.

We may also disclose information to professional advisers and contractors with a need to know; to comply with law, court orders, or lawful government requests; to protect rights, safety, property, and security; or as part of a merger, financing, acquisition, sale, or transfer of all or part of our business.

We do not sell personal information for money. We do not disclose telephone opt-in consent to third parties for their independent marketing purposes.

5. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including responding to inquiries, maintaining project and consent records, meeting legal and accounting requirements, resolving disputes, and enforcing agreements. Retention periods may vary based on the type of information and our legal or operational needs.

6. Data Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we maintain. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Privacy Rights

You may ask us to access, correct, or delete personal information you submitted, or to stop certain communications. Depending on where you live and subject to applicable exceptions, you may have additional rights regarding access, correction, deletion, portability, restriction, or objection to certain processing. We may need to verify your identity before completing a request.

To make a privacy request, use our Request Pricing / Contact form and state “Privacy Request” in the project details field. You may also reply directly to a communication you received from us. We will not discriminate against you for exercising a right provided by applicable law.

8. California and Other U.S. State Notices

If a state privacy law applies to our processing of your information, we will honor the rights and provide the disclosures required by that law. The categories of information we may collect, the sources, purposes, and recipients are described in Sections 1 through 4 above. We do not knowingly sell or share personal information for cross-context behavioral advertising, and we do not knowingly sell or share the personal information of consumers under 16.

9. Children’s Privacy

This website is intended for adults seeking information about residential projects and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can take appropriate action.

10. Third-Party Links

This website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “last updated” date. Material changes may also be communicated by other reasonable means when required by law.

12. Contact Us

For questions or requests concerning this Privacy Policy, contact NORTHFORM / 1st Proservice LLC through our website contact form.